Technical Analyst

Technical Analyst

Contract length: 12 Months

Location: Remote/Surrey

Department: TIS - Bridge Operations

Job type: Contract

Your role

This role is critical to the continued support and success that TIS provides to all their customers internal and externally.

Previous IT Operations experience and ideally shift work.

Key Responsibilities

• Managing monitored alerts,reporting and escalation – All infrastructure and application systems deliver real-time alerts to the Bridge Operators Moogsoft console. The Bridge Operators co-ordinate reporting alerts and if required invoke the Major Incident Management process. 

• Overnight batch processing for major business applications.

• Providing Service Desk cover out of business hours and at weekends.

• Handle remote access secure login management through the storage and management of tokens and access approvals for break glass accounts.

• Perform Backup & Restores, providing tape media managem

Experience and Qualifications

• Alert monitoring and escalation using Moogsoft Console and Service Now

• Meeting SLAs for engaging on-call support staff

• Customer reporting under strict guidelines and SLA.

• Completion of scheduled tasks 

• Batch processing, management of exceptions and reporting on key applications

• Backup and restore tasks, including tape allocation, running scheduled and adhoc backups for iSeries systems.

• Performing QIP and DNS updates under Change tickets.

• Taking Service Desk calls out of business hours and dealing with issues.

• Participation in DR planning and testing.

• Assist with providing additional cover for Holiday and Sickeness.

Why Fidelity

Fidelity International offers investment solutions and services, and retirement expertise to more than 2.56 million customers around the world. As global leaders, operating in more than 25 locations and with $783.6 billion in total assets, they continually push the boundaries of technology to build an even stronger business. 

Rewards and benefits 

As well as the prestige of working for a global financial services player, you’ll work with some of the smartest tech, expanding your skills and building your experience.  Also, as a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life.

Inclusion and diversity

Fidelity is proud of its achievements as an equal opportunities employer. They care deeply about creating a supportive place where all people feel valued and free to be themselves. A commitment to Diversity and Inclusion is not only right, it's critical for a healthy culture and leads to better business outcomes. That’s why Fidelity has an environment where all differences are welcomed and celebrated.

The Randstad companies are responsible for finding and contracting talent for project roles at Fidelity International. If you are selected for a role, you will be employed by a Randstad company, and will not be an employee of Fidelity International