Document Management Specialist

Customer Communications Print Hub - Associate

Contract length: 6 Months

Location: Kingswood, Surrey (On site)

Department: Customer Communications

Job type: Contract

Your role

The Customer Communications Print Hub team is responsible for the production of personalised documents supporting Fidelity’s business communication with our clients in the UK and across the world. We produce client and member letter packs and supporting documents ensuring our clients receive the information they require in an efficient and timely manner.

The role purpose is to ensure the completion of the Customer Communications Print Hub daily tasks and duties, including the following

Key Responsibilities

• Organise / plan day to day workload.

• Completion of all tasks within the timescales agreed with our client, and other internal departments.

• Complete all tasks ensuring that the appropriate operational procedures are followed.

• To process work with a high level of accuracy and integrity.

Experience and Qualifications

• Monitor mailboxes and redistribute / print to relevant operations departments.

• Print all letters in print queue from operations teams and ensure all relevant literature is enclosed accordingly.

• Ensure all controls are followed (4 eyes check etc)

• End of day reconciliation and MI capture

• Escalation & Resolution of issues/software or hardware outages

• Order stationery for Document Management team as and when requested

• Ability to work to tight deadlines

• Excellent communication skills both written and verbal

• Competency in all standard Windows office applications

Why Fidelity

Fidelity International offers investment solutions and services, and retirement expertise to more than 2.56 million customers around the world. As global leaders, operating in more than 25 locations and with $783.6 billion in total assets, they continually push the boundaries of technology to build an even stronger business. 

Rewards and benefits 

As well as the prestige of working for a global financial services player, you’ll work with some of the smartest tech, expanding your skills and building your experience.  Also, as a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life.

Inclusion and diversity

Fidelity is proud of its achievements as an equal opportunities employer. They care deeply about creating a supportive place where all people feel valued and free to be themselves. A commitment to Diversity and Inclusion is not only right, it's critical for a healthy culture and leads to better business outcomes. That’s why Fidelity has an environment where all differences are welcomed and celebrated.

The Randstad companies are responsible for finding and contracting talent for project roles at Fidelity International. If you are selected for a role, you will be employed by a Randstad company, and will not be an employee of Fidelity International